Different Types of Announcements

Global

Global Announcements are shown to all authenticated Jira users and all Service Desk customers in all projects, and service desk portals.

This type of announcement will show on:

• the System Dashboard (if you added our gadget),

• the issue details screen,

• the service desk portal, and

• the service desk ticket screen.

Anonymous users, which have not authenticated to your Jira instance, will not see Global announcements.

Public

Public Announcements are only shown to anonymous users that have not authenticated to your Jira instance. This includes the System Dashboard, as well as issue details screens if your Jira instance is public.

Project

For these announcements, you select which project you wish to make your announcement appear in, or which of the service desk screens should show it.

Project announcements appear on Jira screens only. For Jira Service Desk screens – at least one Service Desk checkbox option is selected.

For announcements with Service desk options active, it is not shown to your Jira users (neither globally, nor public). Instead, it only shows to Service desk customers.