Showing Announcements Only in Service Desk
Simple Announcements allows you to create announcements that only show to Service Desk customers.
To do so, simply follows the steps for creating an announcement, and select the "Customer" announcement type.
This will present you with a selection of Service Desk projects in the Project Visibility list, and whether you want the announcement to show on the Service Desk portal itself and/or the Service Desk ticket screen.
important!
Customer Announcements are only shown in the Customer views of Service Desk. As such, users viewing the corresponding Jira issue will not see the announcement. Only customers will.