Frequently Asked Questions - Jira

On this page:

Why would I want to use this instead of standard Jira Attachments?

For two main reasons:

1. You want/need more than the 25GB of storage Atlassian provides.

2. You want better control over where your files are stored, and what happens to them.

Jira Cloud comes with a 25GB storage limit for your account, which is shared between Jira and Bamboo Cloud instances, and no way to increase this limit. While Bamboo Cloud instance have the ability to store build artifacts in Amazon S3 Buckets, Jira itself has no such functionality.

With this plugin, you not only gain unlimited storage, but also all the other features S3 provides. Like integration with other AWS services, or the ability to share a bucket with Bamboo.

How are my files stored?

All files you upload through the Simple Cloud Files plugin will be stored in the S3 Bucket you've configured. Each Jira Project will have it's own folder based on the project key.

Within each project folder, you will find one folder called "projectFiles", which contain all the files directly associated with the project itself.

Additionally, you will find a folder for each Jira Issue that has Simple Cloud Files attached to it. The folders are named based on the issue key. (ABC-1, ABC-2, ..etc).

What will happen to my files when I stop using the plugin or Jira?

Absolutely nothing!

The beauty of using the Simple Cloud Files app is that you own the S3 Bucket, and thus the files stay with you, no matter whether you stop using our plugin, or even Jira itself.

How much storage will I have? Are there any limitations?

Since Simple Cloud Files uses Amazon S3, you have virutally unlimited storage. We know of S3 buckets with many terrabytes of storage consumed.

You simply pay the standard S3 storage rates.

Amazon also provides a convenient cost calculator.

Does it take long to install?

Not at all.

With the Atlassian Marketplace, you can install the Cloud Files app from inside of your Jira server using your browser. You don't have to go to the server command line to copy files or configure XML files or anything like that.

For more detailed steps, take a look at our documentation.

What will my Jira look like after it is installed? Or how can I tell it's working?

After you've installed the app, your Jira instance gains 2 new screens:

1. Your Jira projects gain a new tab in the project settings for Browse S3. Look in the “More” tab if you don’t see this in your instance.
   This is where your project level files and folders go.
   
   

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2. Your Jira Service Desk projects gain a new tab in the left sidebar for Browse S3.
   This is where your Service Desk project level files and folders go.
   
   

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3. Your Jira issues gain a new section below the description for "Cloud Files".
   This is where your issue level files & folders go.
   
   

   Open

   

How do I buy this app?

Buy the Simple Cloud Files app on the Atlassian Marketplace using your Atlassian account -- the same place where you manage your Jira license today.

Click here for a 30 day trial of the Simple Cloud Files app.

Click here to buy the Simple Cloud Files app.

What payment methods are accepted?

Atlassian Marketplace accepts MasterCard, Visa and American Express.

You may also pay with bank transfer or mailed check.