Debug and Support Settings
On this page:
Jira Log Tracking
Jira automatically keeps track of server side logs, and thus any errors that our app encounters are logged to the standard Jira logs.
To avoid spamming the logs with useless messages during regular, everyday use, the default log level is set to: ?????.
This means, the app only logs errors it encounter, and omits any other messages that might be useful for debug and support purposes.
Changing the Debug Log Level
If you encounter an issue and open a support case with us, you might be asked to change the log level, so we can get some extra information as issues occur.
To do so…
Navigate to Administration -> System -> Logging and profiling.
Click on "Configure logging level for another package".
In the dialog, enter
com.topshelfsolution.simplewikifor the package name, and selectDEBUGfor the logging level.
This adds debug logging for the app. Once you're done generating the necessary logs, you should find com.topshelfsolution.simplewiki in the list, and can change the log level back to WARN.
note:
The log file do not contain any sensitive information, and the log file only lives on your server. We (the plugin developers) have no access to this, unless you explicitly submit it to us for support purposes.
What about UI Errors?
When a user encounters an error in the UI, this is unfortunately not logged anywhere. As such, there are scenarios where something might be broken, but the server side logs do not show any hints of this. Generally, when encountering an error, we suggest opening the browser Developer Console, and checking the error tab, to see if any errors are shown.
If you need help with this, just let us know, and we'll happily walk you through the details, or arrange a screensharing sesssion and investigate the issue together.